careers
Client Services MANAGER
Location: Remote, Major market preferred
Job Type: Full-Time
Playbook for Health serves the nation’s leading healthcare providers in developing purposeful and inspiring sponsorships with top sports teams, brands, and leaders in their communities.
For more than a decade, Playbook has provided unique perspectives and insights to negotiate, activate, optimize, and measure performance of healthcare, sports & entertainment partnerships. To learn more about Playbook for Health, visit www.playbookforhealth.com
Company Background:
WHY PLAYBOOK
At Playbook for Health, you’ll join a fast-growing purpose-driven team at the intersection of healthcare and sponsorship, creating meaningful partnerships that inspire communities and deliver measurable impact. As the leading agency in our space, you will play a part in the growth of our agency, shaping the way health brands reach their communities through sponsorships.
As part of a nimble, collaborative team of experts from top leagues, teams, and healthcare systems, your work will be seen, valued, and impactful. With a flexible remote-first culture, opportunities to travel, and exposure to high-profile partnerships, Playbook offers the chance to grow, innovate, and shape the future of healthcare sponsorships.
POSITION SUMMARY
Playbook is seeking a motivated and results-driven Client Services Coordinator to support the day-to-day needs of clients and internal team members. This role is pivotal in managing client relationships, ensuring successful project execution, and contributing to account growth. The ideal candidate is results-driven and will have a background in sports, healthcare, and/or entertainment industries and demonstrate strong communication and problem-solving skills.
There will be occasions that you will be required to support client needs on-site at various events or sporting events that fall on nights and/or weekends. Understanding that the sports business can bring travel, late nights, and weekend work, this role may extend beyond a traditional 9-5, Monday-Friday schedule. The role will be remote, however preference will be given to an individual living in a major market.
essential functions
Serve as the primary point of contact for clients, managing day-to-day communications, project management, client strategy, and account growth.
Act as a liaison between clients and internal teams, properties, leagues, and partners to ensure successful campaign execution.
Prepare materials for client meetings, including PowerPoint presentations, Word documents, and Excel spreadsheets.
Lead ideation and implementation of client engagement strategies, working collaboratively with internal team members to incorporate analytics, creative, activation, and strategy.
Manage a variety of projects related to event marketing, branding, concept development, experience management, vendor coordination, and production.
Partner with Playbook Analytics team to conduct research to support client presentations and strategic planning. Support the planning and setup processes for event activations and campaigns.
Assist with on-site activation delivery and campaign deployment, including travel for planning and execution as needed.
Stay informed on event marketing trends and developments in the sports industry and proactively share with clients and the broader Playbook For Health team.
Represent the organization with professionalism in both internal and external engagements.
qualifications
Bachelor’s degree in business, marketing, communications, or related field preferred.
Minimum 3-5 years of direct experience in marketing, sports, healthcare, and/or events industries.
Experience leading brand development and/or campaign planning, innovation and creative ideation processes.
Data driven with the ability to review research and provide strategic recommendations.
Strong problem-solving skills with experience in diagnosing and resolving complex issues.
Excellent decision-making, influence, communication and presentation skills.
Proven ability to manage multiple projects from conception to completion.
Proficient in Microsoft Office applications, especially Excel and PowerPoint with the ability to develop client facing presentations / materials. Experience with creative tools such as Adobe or Canva is a plus.
Experience with data mapping services a plus.
Ability to excel in a fast-paced environment with high levels of professionalism.
Self-motivated with a desire to grow and contribute to team success.
Passion for sports and entertainment with an understanding of the role sponsorships play in these fields.
Positive attitude and willingness to take on new challenges, regardless of the task size.
Demonstrated ability to work within in a fast-paced environment and possess high levels of professionalism, particularly in stressful situations.